Hamline provides each residence hall room with local telephone service. At no extra charge, each room/house has voice mail, caller id and call waiting. Students in the residence halls and apartments must provide their own telephone sets.
Long distance is available to each student by use of an Authorization Code. Students are responsible for all calls and are billed individually for their long distance calls. Local and toll-free calls can be placed at no charge.
Hamline Telecommunications provides the entire campus community with voice services.
Dialing Instructions
Authorization Codes
Payments and Disconnection
Rates and Billing
Voice Mail
Telephone Features
Troubleshooting and Repairs
Malicious Calls
DIALING INSTRUCTIONS
Local Area Calling
On-Campus: Dial the last four digits only (extension).
Local: Within same area code (7-digit dialing):
Dial 9 + 7-digit phone number.
Between local 612/651/763/952 area codes (10-digit dialing):
Dial 9 + area code + 7-digit number.
* Do NOT dial a “1" when placing a local call.
Long Distance Calling
Direct Dial: Dial 9 + 1 + area code + 7-digit number.
Listen for beeping confirmation tone, then dial tone.
Enter 7-digit authorization code.
International: Dial 9 + 011 + country code + city code + number.
Listen for beeping confirmation tone, then dial tone.
Enter 7-digit authorization code.
* International country codes and city codes can be found in the front of the Minneapolis and St. Paul white pages.
800 Calling
Dial 9 + 1 + 800/866/877/888 + 7-digit phone number.
Billable 800 Calling
Students are prohibited from placing billable 800 number calls from all University phones. Anyone caught placing this type of call will be responsible for the total charges with an additional $5.00 service charge applied to each call. Please be aware that many of these calls route internationally and are extremely expensive.
Directory Assistance
Local: Dial 9 + 1 + 612/651/763/952 + 555-1212.
Listen for beeping confirmation tone, then dial tone.
Enter 7-digit authorization code.
Long Distance: Dial 9 + 1 + area code + 555-1212.
Listen for beeping confirmation tone, then dial tone.
Enter 7-digit authorization code.
Toll-free: Dial 9 + 1 + 800/866/877/888 + 555-1212.
Listen for beeping confirmation tone, then dial tone.
Enter 7-digit authorization code.
* There is a $1.25 charge for all directory assistance calls except for toll-free calls.
Directory Websites
anywho.com
dexonline.com
switchboard.com
There is no charge to use these sites.
Calling Card
1. Dial the toll-free number provided on your calling card.
2. When signing up for a calling card, do NOT give your University phone number as your home number. Calls made with these cards are charged to the University. Any cards with a University number on them will be disconnected and will be charged an additional $5.00 handling fee.
Collect Calls
1. Students are prohibited from accepting collect calls. Each collect call that is accepted will have an additional $5.00 charge added to it. If a call(s) is not claimed by a resident living in the room, the cost will be divided equally between roommates.
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AUTHORIZATION CODES
Each on-campus student is assigned a personal and confidential 7-digit authorization code to place long distance calls. These calls should be placed from the student's extension only. Use of this code signifies your agreement to abide by the policies and procedures outlined. If you are not going to use your authorization code, contact the Telecommunications Office immediately so that it can be disconnected.
Each student is responsible for his or her own authorization code and all calls made with that code. Authorization codes should be memorized and kept in a safe and secure place. Do NOT post them by the phone in your room or give them to someone else to use! You will be responsible for paying for those calls. Each student retains the same code while living in the residence halls.
If you did not receive an authorization code at the time of check-in, please bring your ID to the Telecommunications Office and you will be assigned one at that time.
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PAYMENTS & DISCONNECTION
Payments must be paid in full each month and applied to the telephone portion of your student account. Payment must be received by the cashier (located in the Law/Grad Building) by the last working day of the month. No overdue notices will be sent. If payment is not received, your authorization code could be disconnected. If you cannot pay your bill, please make arrangements with the Student Accounts Office to avoid disconnection.
Payment may be made by cash, check or credit card. Checks should be made payable to Hamline University. If you are making one student account payment (tuition, room/board), which includes your telephone payment, make sure it is applied accordingly.
Please do not send cash through campus mail. Pay the cashier directly or drop payment in the drop box. Any payment sent through campus mail that is not received by the last working day of the month will be considered a late payment. Any unpaid balance could result in financial and registration holds.
Payments that are late or unpaid could result in the disconnection of your authorization code.
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RATES & BILLING
Long distance calls are charged at flat day and evening/ night/weekend rates. All telephone charges are applied directly to your student account. No taxes or surcharges will be applied. The times for greatest discounts are shown on the table below.
Billing for all calls begins after the called number answers. This includes answering by a person, answering machines, modems, fax machines and voice mail. After placing a long distance call, always hang up for at least 30 seconds to insure proper disconnection.
You will not receive a paper copy of your call detail. Call detail should be viewed monthly by accessing your account on Piperline by following these steps:
1. Go to Hamline’s web page at www.hamline.edu
2. Go to Sites to See and select Piperline
3. Click on Login to Secure Area
4. Enter your user ID and Pin to access your account
5. At the top of the page, click on Student Records
6. Scroll down and click on Long Distance Phone Detail
7. Select the month of detail you would like to view
The billing date that appears on your Student Account statement will show the last day of the month for calls placed the previous month (i.e. calls placed in September will show a statement date of October 31).
Domestic Long Distance Rate Table:
Mon Tue Wed Thu Fri Sat Sun
8 am - 6 pm 1 1 1 1 1 2 2
6 pm - 8 am 2 2 2 2 2 2 2
(1) Day = $.10 (2)Evening/Night/Weekend = $.055
Remember that all calls round up to the next minute. Example: A 1.2 minute call = 2 minutes. A 3 minute call = 3 minutes.
International Rates do not fall under this rate table. Please stop by the Telecommunications Office for current rates and discounts.
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VOICE MAIL
Every residence hall room has call waiting and voice mail as features on the phone line at no extra cost. These are already provided at the time of check-in.
What is Voice Mail?
Voice Mail is a private and confidential University-wide telephone answering/voice messaging center. It allows 24 hour messaging capabilities with faculty, staff, and other students. If unanswered, your telephone will be answered by the voice mail system. There is one voice mailbox per telephone line to be shared by all residents in the room.
How do I get Voice Mail?
Voice Mail is already programmed on your phone line. Follow the steps under "Setting Up Your Mailbox.” The voice mail system will give you complete instructions every step of the way. If you need your voice mail reset, please contact the Telecommunications Office.
How does it work?
Voice mail will pick-up after 4-rings when you don't answer. Callers will then be able to leave a message. Voice mail will NOT answer if you are on your phone and don’t answer your call waiting. Your voice mailbox has a 10-message capacity with a maximum message length of 90 seconds. Each new, skipped and archived message will be kept for 7 days after which time it will automatically be erased. Stutter dial tone indicates you have new messages in your voice mailbox.
How do I use Voice Mail?
To use voice mail, you must first call into the system by using a touch-tone phone.
1. On-campus: Dial x2000.
2. Off-campus: Dial 651-523-2000.
By dialing the voice mail system, you can send messages to other users, listen to your messages, and change your greeting.
Setting Up Your Mailbox:
1. Call the voice mail system from your phone. Dial x2000.
2. When prompted for a temporary password, enter your 4-digit extension number.
3. Enter a new 4-digit password. Select one that is easy to remember but hard for others to guess.
4. When prompted, enter your name(s) and either a standard or personal greeting. If selecting a personal greeting, decide in advance what you would like to say. The maximum greeting length is 30 seconds.
Changing Your Greeting:
1. Dial 2000, enter your password.
2. Press 4: Personal Options.
3. Press 3: Greetings.
4. Press 1: Personal Greeting.
or Press 2: Extended Absence Greeting.
5. Listen to and follow the remaining prompts.
* The maximum greeting length is 30 seconds.
* Use an extended absence greeting when you are going to be gone for any period of time. When you erase the extended absence greeting, your original greeting automatically returns.
Sending Messages
You may send a message from your voice mail directly to another campus extension that has voice mail.
1. Dial 2000, enter your password.
2. Press 2: Record Message. Press # after recording.
3. Enter destination mailbox (extension number). Press #.
Changing Your Password
1. Dial 2000, enter your current password.
2. Press 4: Personal Options.
3. Press 2: Administrative Options.
4. Press 1: Passwords.
5. Press 1: Personal Password.
6. Enter a new 4-digit password.
Listening To Messages
You will hear stutter dial tone when you have messages in your voice mailbox.
1. Dial 2000, enter your password.
2. Press 1: Review Messages.
Options After Listening To Messages
Press 5: Envelope - details time, duration, caller.
Press 6: Send Copy - send a copy to another mailbox.
Press 7: Erase.
Press 8: Reply - reply directly if the caller has a mailbox.
Press 9: Save.
Press #: Skip.
Press *: Return to main menu.
Helpful Hints:
* Your voice mailbox number is the same as your 4-digit extension number.
* During a message, press 33 to advance immediately to the end.
* Press * to cancel actions or exit out, press # to skip to the end of a prompt.
* Press # to skip to the end of a recorded greeting.
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TELEPHONE FEATURES
Telephones
Students must provide their own telephone set. The University will provide each Residence Hall room with a phone line.
Ringing
1-Ring: Incoming, on-campus call.
2-Rings: Incoming, off-campus call.
Stutter Dial Tone
When you lift the receiver of your telephone and hear stutter dial tone, this is the indication that you have messages in your voice mailbox. Regular dial tone means no messages.
Call Waiting
When receiving a second incoming call, you will hear a one-beep tone:
* Press the switchhook down briefly (first caller is put on hold).
* Second caller will appear.
To return to first caller:
* Press the switchhook down briefly (second caller is put on hold).
* First caller will appear.
* Please remember that any unanswered call waiting calls will not forward into your voice mailbox.
Caller ID
The Caller ID feature is activated on all residence hall telephone lines. Students must provide their own Caller ID unit.
Answering Machines
If you are using an answering machine, please be aware that not all are capable of picking up a double ring, which signals an incoming, off-campus call. Check with the manufacturer for one that will work.
Cordless Phones
Due to the density of student telephones in the residence halls, significant interference could be experienced with cordless phones. Therefore, cordless phones are not recommended.
Telephone Jacks
* Each Residence Hall room is provided with one telephone jack with dial tone.
* Telephone jacks in Peterson, Schilling, Osborn and Drew 1st floor are NOT located with the network and cable TV jacks. Please look for a separate jack.
· Telephone jacks in Manor, Sorin, Drew 2nd and 3rd floors are located with the network and cable TV jacks.
* Telephone jacks in the apartments are located with the network jacks and are ivory in color.
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TROUBLESHOOTING AND REPAIRS
In case of problems with a phone or phone line, follow the procedures below.
Begin by making sure your telephone is plugged into the right jack. You may need to try each jack to verify which one carries dial-tone.
No Dial Tone
1. Does the handset cradle properly?
2. Are the cords running from the handset to the telephone and from the telephone to the jack plugged in tightly?
3. Call the phone from another extension. Does it ring and can it be answered?
4. Is the problem in your phone? Try another phone in the jack.
Phone Doesn't Ring
1. Is the handset cradled properly?
2. Are all the cords secure?
3. Call the phone from another extension? Does it ring through the receiver?
4. Is the problem in your phone? Try another phone in the jack.
5. Does your phone have an off switch or volume control? Make sure the switch is on and the volume is turned up.
* If the problem appears to be in the phone equipment and you would like help identifying the problem, you may bring the complete phone set with all the cords to the Telecommunications Office. You are responsible for the equipment and any repairs.
* If the problem appears to be in the phone line or phone jack, call the Telecommunications Office immediately.
* If repair needs to be done to the phone line or phone jack and was caused by student misuse or negligence, the students residing in that room will be charged accordingly for time and materials.
* If you are using a cordless phone and are unable to receive dial-tone, make sure the batteries are fully charged.
Call Waiting disabled
1. Pick up the receiver of your telephone and dial *1.
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MALICIOUS CALLS
If you ever receive annoying, obscene, abusive, threatening or malicious calls, follow these suggestions:
1. Hang up at the first obscene word. Hang up if the caller remains silent the second time you say "Hello.” Remember, YOU control your telephone.
2. Never give out information such as your name and address until the caller has been properly identified. NEVER give out credit card information.
3. If you receive more than one malicious call, notify Safety and Security at x2100 and report the incident immediately.
* Please refer to Safety & Security’s manual on “How To Handle Threatening, Obscene or Nuisance Calls”.
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