Systems Integrator

Computer Support Services (CSS), a division of Information Technology Services (ITS)
Full Time, Monday through Friday, with rotating on-call duties

Purpose of Position

The position of a CSS Systems Integrator in ITS at Hamline University is an advanced technical position responsible for managing the enterprise-wide computing environment and encompasses multiple roles and responsibilities as described below. This position interacts with staff, faculty, and students and requires the applicant  posses a thorough understanding of customer service behaviors, skills, and techniques and a willingness to approach tasks enthusiastically and pro-actively and in the spirit of collaboration.  This position has a probationary period of 6 months.

Essential Job Functions

The applicant should be able to demonstrate experience in the following or similar technologies to be considered as a qualified candited.  Experience as a desktop administrator for MacIntosh computer systems is a minimum requirement.

• MacIntosh OS X 10 Support
• Administer Mac OS X 10 on University MacIntosh computers (a minority OS on campus)
• Design and implement installation and cloning procedures for campus Macs
• Active Directory, Windows Server and Windows XP/Vista Administration
• Participate in the design and administration of the campus Active Directory implementation, currently for use with specialty applications with the possibility of a future campus-wide deployment
• Manage the interaction of desktop PC’s with Active Directory and Windows Servers, including authentication, group policies, login scripts, etc.
• Perform regular maintenance on the Windows Server OS for 25-plus Windows servers
• Provide high-level administration and support for the standard campus Windows desktop (currently XP, with Vista on the horizon)
• Enterprise Software Distribution
• Prepare software packages for campus installation using relevant tools such as MSIEXEC, AdminStudio, Orca, VMWare and ZENworks
• Utilize Novell ZENworks to assign permissions and distribute applications to appropriate users, groups and campus locations
• Work with faculty and staff members to discover an appropriate installation plan for unique/specialized applications
• Client/Server Application Management
• Install, implement and perform upgrades to both the server and client pieces of key University client/server applications
• Administer and troubleshoot both the server and client modules of applications, including Sophos antivirus, Patchlink patch management, Equitrac print/copy accounting and DeepFreeze workstation protection; includes administration of servers and license managers
• Manage the Blackberry Enterprise Server and the 60-plus Blackberry devices on campus
• Technical Support and Customer Service
• Troubleshoot connectivity problems and application errors using a knowledge of TCP/IP, DHCP, DNS and network communications between switches, servers and desktops
• Provide third level support, assisting the Desktop Technicians with challenging support calls and interfacing with users as necessary
• Engage in high-level call management, ensuring that Desktop Technicians handle support calls appropriately from beginning to close
• Participate in bi-monthly pager rotation for campus network emergencies
• Assist with resolving miscellaneous computer-related problems such as faulty campus ID cards
• When working to resolve any issue, communicate well with fellow ITS members and with users, and do so with a strong customer service orientation
• Hardware and Software Upgrade Planning and Implementation
• Annually evaluate and identify workstation hardware for the University’s Microcomputer Replacement program (MRP)
• Determine through research and testing the implications and requirements of version upgrades of client/server applications in terms of downtime, backout plan, administration going forward, learning curve for users, etc.
• Design and implement version upgrades of client/server applications
• Desktop Image Design and Deployment
• Determine the operating system to be used on standard campus machines (currently Windows XP), and which settings, applications, policies, etc. are to be put in place
• Design and implement a desktop imaging process for imaging standard campus PC’s, making use of the University’s imaging tools, such as the ZENworks imaging server and Linux partition, sysprep and ENGL
• Continually reevaluate the campus imaging process to ensure the highest possible level of service is provided
  Network Printing Management
• Configure hardware as necessary for digital imager copy/print devices, as well as for desktop printers (protocol management, secure print, mailboxes, etc.)
• Create, maintain and troubleshoot Novell NDPS print queues
• Configure selected print queues and public computers for use with Equitrac for print job billing
• Planning and Design
• Upgrade, retire, or add technological implementations and strategies as the needs of the University change over time
• Consider the implementation of new technologies as they emerge

Work Environment

• Over 75 Novell, Windows and Linux servers, several running in VMware; over 1200 desktop computers
• Over 100 network printers and digital imagers (printer/copier)
• 10 computer labs and over 25 classrooms with enhanced technology
• Serving the College of Liberal Arts, three Graduate Schools and the Law School
• Serving the University administration, faculty, staff and students

  
Education, Experience and Skills Required or Preferred

• High School Diploma required; college degree preferred, but not required
• Minimum of 3-5 years working with computer systems, applications and networks required
• Significant experience with the installation and troubleshooting of OS X 10 and MacIntosh computers is required
• Experience with imaging, patch management and application repackaging required
• Solid experience with Windows server products and Active Directory experience required
• Must have experience with Windows XP, Windows Vista and common user applications such as MSOffice and enterprise-level email systems
• Ability to learn technologies and software quickly, to research new applicable technologies and software and to apply such in the work place (an ongoing process) is required
• A strong understanding of network connectivity required (TCP/IP, DHCP, network topology, etc.)
• Experience with Novell networks and/or ZENworks imaging and application object creation highly preferred
• Must have excellent customer service and communication skills; ability to recognize and communicate differently to a variety of users (faculty, staff, students, administration) with differing levels of technical understanding
• Strong documentation skills an added plus
• Must have the ability adjust to changes in process and/or to move from one technology to another as dictated by the needs of the University  

To Apply:

Send a cover letter, resume, and the names and phone numbers of three references to:  Office of Human Resources, Hamline University, 1536 Hewitt Avenue, St. Paul, MN 55104 or by email to hujobs@hamline.edu

Review of resumes will begin immediately and continue until the position is filled.

EOE/AA